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Frequently Asked Questions
Please refer to our FAQ, if you do not see the answer to your question please feel free to contact us at
 FiberLuxe Lashes

Why fiber mascara ?
 Applying false lashes can be time consuming and difficult. With fiber mascara you can achieve the look of false lashes without the fuss.

If you use mascara you already know how to use our product.  

How Do I Apply FiberLuxe Lashes?
Please refer to our step by step tutorial: Written Tutorial
For video format please watch this video here: Video Tutorial                               

How is this a better option than lash extensions?
Our product enhances YOUR own lashes. It’s a natural alternative to lash extensions.          
Will the fibers get in my eyes?
Through correct application this occurrence should be minimized but should the fibers get in your eye don’t worry they won’t cause harm. When applying the fibers keep them to the outer half of the lashes and avoid placing the wand close to the lash line.                                                                                                                                          
There are fibers on my cheeks why is that?
Once you’ve followed the steps correctly the fibers are sealed in place and will not fall out on your cheeks during wear. During application some fibers may fall on your cheeks but these can be easily brushed away with a fluffy powder brush.  
How do I remove FibreLuxe Lashes?
All you need is warm water and gently rub the mascara off.
Can I work out while wearing Fibreluxe Lashes?
Absolutely! The formula does not run or smudge. Say goodbye to raccoon eyes.      

Can I swim while wearing Fibreluxe Lashes?
 Fibreluxe Lashes will stay in place for casual frolicking in the water but if you’re going to be spending a lot of time submerged expect the mascara to possibly come off. Fortunately, you will not have raccoon eyes if this happens!                                                                                                                           
How long can I use Fibreluxe Lashes?
 According to WebMD you should replace your mascara every 3-6 months after opening it due to bacterial growth inside the tube. If you have any type of infection in your eye replace your mascara right away. Use your best judgment and remember to take care of your eyes! Unopened beauty products can last anywhere from 2-5 years if stored in a dark, dry, cool environment.                
LuxeLip Collections
What's the difference between the LuxeLip Gloss & LuxeLip Matte Kit?
The LuxeLip Gloss includes just the lipgloss color(s) you've selected. The LuxeLip Matte Kit includes the lip color as well as a color matching lip pencil. Both items include the LED light & mirror features.

General Info
How long does shipping take?
Shipping takes between 2 to 5 business days

Where do you ship?
We currently ship to the US & Canada. International orders are not yet available.

What's your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Who Covers Return Shipping?
We do not cover return shipping.

We suggest you select a shiping option with tracking. We are not responsible for returned items lost in transit. Items returned with no tracking info that become lost will not be eligible for a refund.
How Do I Return My Item If Eligible?
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Wait for us to give you instructions on where to send it.

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